Los Banos Community Relations Associate Manager/Manager

Job Title:     Los Banos Community Relations Associate Manager/Manager
Salary:         $125,000-150,000 commensurate with experience
Job Type:    Full-Time
Location:    Los Banos, CA

Position Summary

Are you a Los Banos resident who wants to serve your community? Come work for Peninsula Clean Energy. We are a local public agency that launched in San Mateo County in 2016, and expanded to Los Banos in 2022. We provide clean electricity and customer savings to 88% of the homes and businesses in Los Banos. Peninsula Clean Energy saved Los Banos customers an estimated $1 million on their energy bills and invested more than $470,000 in local community benefits in the first year of service.

We seek a full-time Los Banos Community Relations Associate Manager/Manager, reporting to the Senior Manager of Community Relations. They will be responsible for communicating customer benefits and building and maintaining excellent relationships with the community of Los Banos. They will also engage major stakeholders throughout Merced County as needed.

A strong candidate will be a quick learner with highly professional written and verbal communication and people skills. They will be enthusiastic about clean energy, clean air, and serving the community of Los Banos. While previous energy industry experience is not required, a strong candidate will enjoy absorbing complex energy-related information and communicating it simply and accurately to customers. Previous experience may be in community relations, outreach, communications, community development, local government, policy, education, social services, energy-related sales, or a similar field. Spanish language proficiency is strongly preferred.

Peninsula Clean Energy is a remote-first work environment, and the person in this position will work from home. They will also attend frequent in-person stakeholder meetings and community events in the City of Los Banos and greater Merced County, and travel as needed (generally monthly/quarterly) to San Mateo County. Residency in Merced County is required, and in Los Banos is strongly preferred.

Overview Of Responsibilities

The Los Banos Community Outreach Associate Manager/Manager will grow customer awareness of and support for Peninsula Clean Energy in Los Banos. They will develop and implement community relations strategies including broad local outreach, customer education, diverse stakeholder engagement, marketing, and customer support.

Essential Duties And Responsibilities

  • Design and implement an effective community outreach strategy to inform and engage customers in the City of Los Banos, in both English and Spanish
  • Represent Peninsula Clean Energy in Los Banos and Merced County with a high level of professionalism, in meetings and presentations as well as in daily community interactions
  • Effectively and enthusiastically communicate the customer benefits of Peninsula Clean Energy verbally and in writing using a wide variety of communications channels including tabling at events, stakeholder meetings, presentations, email, traditional media, and social media
  • Identify and develop positive relationships with community leaders and key
    influencers in all segments of the community
  • Maintain up-to-date knowledge of Peninsula Clean Energy’s dynamic customer offerings in order to represent the organization with a high level of accuracy
  • Communicate complex energy programs and offerings in simple terms
  • Solicit input and feedback from community members and proactively work with the rest of the Peninsula Clean Energy staff to address any concerns raised
  • Collaborate closely with the rest of the Peninsula Clean Energy marketing and
    community relations teams in developing key messages and collateral for
    residents and businesses in Los Banos
  • Help residential and commercial customers understand their energy bills, savings and rebates they may be eligible for, and provide customer support as needed
  • Design and implement additional community outreach and government relations
    in the region as needed
  • Staff monthly meetings of the Peninsula Clean Energy Board of Directors in person from Los Banos City Hall. Meetings are usually the 4th Thursday of the month in the evenings

Qualifications & Requirements
Minimum Education and Experience:

  • At least 4-7 years of progressively responsible experience in community service-oriented roles
  • Significant experience living or working in Merced County, preferably in Los Banos
  • A valid California driver’s license

Knowledge and Understanding:

  • Highly professional written and verbal communication skills
  • Experience developing and implementing community outreach strategies
  • Outgoing, friendly, and relationship-oriented people skills
  • Effective presentation and public speaking skills
  • Fast learner, ability to absorb complex new information quickly and communicate
    in simple terms
  • Responsible and collaborative team player
  • Basic understanding of clean energy and its impact on the climate
  • Proficient in Microsoft Office (Word, Excel, Powerpoint) and comfortable learning
    additional computer software and databases as needed

Ability to:

  • Manage multiple priorities and quickly adapt to changing priorities in a fast-paced
    dynamic environment
  • Quickly learn complex concepts in the energy industry and communicate them simply for customers
  • Demonstrate patience, tact, and courtesy
  • Take responsibility and work independently, as well as coordinate team efforts
    within Peninsula Clean Energy
  • Be thorough and detail-oriented
  • Work accurately and swiftly under pressure
  • Work some evenings and weekends as needed to represent the organization at
    community meetings and events
  • Travel to San Mateo County and within Merced County as needed
  • Physical ability to transport, carry, set up, and take down displays at community events including a 10’x10’ folding canopy, 6’ table, and large boxes of materials up to 30 lbs

Desired Qualifications:

  • Long-time resident of Los Banos who is highly engaged in the local community
  • Bilingual or fluent in both English and Spanish
  • Familiarity with the energy sector
  • Experience with utility or local government operations

Salary And Benefits

Compensation is commensurate with experience. Peninsula Clean Energy offers a generous benefits package including:

  • Individual, family and domestic partner health (medical, dental, vision) insurance
  • Retirement and employer matching contributions
  • Health and dependent care flex spending account
  • Long-term disability benefits
  • Cell phone and internet stipend for remote work
  • Paid parental leave
  • Paid vacation

Application Process

Please submit application materials to: hr@peninsulacleanenergy.com with a subject line: “Los Banos Community Relations Manager: Your Name”. Application materials must include:

  • Cover Letter
  • Resume
  • Responses to the three Supplemental Questions listed below (up to two pages):
  1. Please describe an example of how you engaged a community organization to take on a mission or project that you were promoting.
  2. How do you think clean energy benefits the Los Banos community?
  3. How would you generate support for Peninsula Clean Energy among both English and Spanish-speaking communities in Los Banos?

About Peninsula Clean Energy

Peninsula Clean Energy is the community choice aggregation program (known as a “CCA”) for San Mateo County and the City of Los Banos. Peninsula Clean Energy’s mission is to reduce greenhouse gas emissions by expanding access to sustainable and affordable energy solutions. This includes providing cleaner power at lower rates with virtually GHG-free power as its standard power service. We have approximately 40 staff.

Peninsula Clean Energy is committed to complying with applicable laws, including the Americans with Disability Act and Fair Employment and Housing Act, ensuring equal employment opportunities to qualified individuals with a disability. Peninsula Clean Energy prohibits unlawful discrimination based on age, sex or gender (including pregnancy, childbirth, breastfeeding or related medical conditions), genetic information or characteristics, gender identity, gender expression, race, color, ancestry, national origin, religion, creed, marital status, military or veteran status, sexual orientation, physical or mental disability, medical condition, or on any other basis prohibited by federal, state, or local laws.

The information contained herein has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The information also does not constitute either an expressed or implied contract, and these provisions are subject to change.