Peninsula Clean Energy
Peninsula Clean Energy

Strategic Accounts Manager

Job Title:              Strategic Accounts Manager
Salary:                  To be determined, commensurate with experience
Job Type:             Full-Time

Location:             Requires CA residency and primary place of work to be within 100 miles of Redwood City, CA. Peninsula Clean Energy is a remote-first work environment. Employees will be expected to attend in-person meetings on a monthly to quarterly basis at the Peninsula Clean Energy office in Redwood City, CA. This position will also require periodic in-person meetings with representatives from key commercial accounts.

POSITION SUMMARY

Peninsula Clean Energy is seeking a dynamic and creative business professional with experience in the energy industry serving large electric customers. The Strategic Accounts Manager works and acts as a central point of contact, strategic partner, and electric energy advisor for Peninsula Clean Energy’s largest (top 50-100) commercial, industrial, agricultural, and municipal customers.  This position has responsibility for long-term customer retention through a wide range of customer service and business development methods including responding to customer inquiries, providing billing analysis, presenting clean energy information, offering creative pricing opportunities and promoting Peninsula Clean Energy programs to businesses and governmental agencies.

The Strategic Accounts Manager will develop strategic stakeholder alliances by understanding these customers’ most important business needs and economic drivers, determining how current or new Peninsula Clean Energy programs can assist these customers, and aligning solutions for mutual benefit.  In addition, the Strategic Accounts Manager will work with the rest of the Account Services team to handle service-related issues including resolution of billing disputes, credits and collections issues, metering issues, and providing energy cost analyses.  The Strategic Accounts Manager is expected to become an expert in Peninsula Clean Energy programs and to provide customers or other staff with technical explanations of Peninsula Clean Energy programs and billing mechanisms, and may be assigned with tasks related to the maintenance and implementation of various Peninsula Clean Energy programs focused on our commercial and municipal customer groups. To be effective, the Strategic Accounts Manager will also need to develop familiarity with Pacific Gas & Electric (PG&E) tariffs, programs and billing mechanisms and be able to analyze and explain energy usage and billing data within a consolidated bill generated by PG&E.

The position does not have direct supervisory responsibilities but will require team leader responsibilities.

POSITION RESPONSIBILITIES

  • In the service of customer retention and satisfaction, actively develop and maintain relationships with key personnel and decision-makers among Peninsula Clean Energy’s large commercial, industrial, agricultural, and municipal customers
  • Develop strategic stakeholder alliances by understanding customers’ most important business needs and economic drivers and aligning them with the goals and objectives of Peninsula Clean Energy, including program development and pricing strategies.
  • Leverage presence in customer and related business trade organizations to monitor market/industry changes, address electric issues, and establish relationships with influential decision-makers and thought leaders
  • Negotiate the signing of long-term volume purchase agreements and explore customized contracts with Peninsula Clean Energy’s largest business customers, as needed to provide for long-term customer retention
  • Actively drive participation in Peninsula Clean Energy’s commercial programs, and be the point of contact for initial engagement as well as implementation
  • Work with Accounts Services team to explain utility bill details and charges, and communicate billing information to customers, perform rate and cost comparisons for customers, and provide support for escalated interactions from Peninsula Clean Energy call center representatives
  • Attend, present, and network at conferences, community meetings/events as a Peninsula Clean Energy spokesperson, both virtual and in-person depending on needs
  • Understand the energy data needs of Peninsula Clean Energy’s commercial customers, and support energy data access through Peninsula Clean Energy’s external portal and reporting platforms
  • Develop commercial custom reports through Peninsula Clean Energy’s data warehouse platform for external reporting and internal analysis
  • Support marketing efforts to engage with Peninsula Clean Energy’s commercial and municipal customer segments, including sending newsletters, email communications, web pages, and marketing collateral
  • Plan and host regular commercial customer webinars to update customers on Peninsula Clean Energy programs, power procurement goals, and relevant energy and sustainability topics.

CANDIDATE QUALIFICATIONS & REQUIREMENTS

Education and experience equivalent to a B.S. in business management, communications, marketing, engineering, finance, or a related field and seven to ten (7 to 10) years of experience managing key accounts; experience with a utility, community choice energy program, or energy service provider is preferred.

Experience In:

  • The electric industry, including retail rates, net energy metering, energy efficiency, demand response and load shaping, power purchase agreements, energy storage, electric vehicles for fleets and/or company transportation, and other retail energy programs
  • Power content labels, emissions factors, green business tariffs, and other regulatory mechanisms and standards for sustainability reporting
  • Community Choice Aggregation (CCA) programs and the services Peninsula Clean Energy offers, as well as an understanding of PG&E rates and programs
  • The interaction between CCAs and investor-owned utilities
  • The impact of energy consumption and costs on business operations and development
  • Methods, operational characteristics, services, and activities necessary for successful business community outreach
  • Microsoft Excel, including familiarity with advanced features
  • CRM platforms

Ability To:

  • Present complex energy topics to senior executives of large business customers and to municipal government audiences
  • Establish and maintain effective working relationships with supervisors, co-workers, customers, local community groups and organizations, and Peninsula Clean Energy Board members
  • Demonstrate a high understanding of customer attitudes and needs and how customers make purchasing decisions (i.e., operational needs, financial/pay-back requirements, budgeting cycles, technological preferences, and biases, etc.)
  • Understand qualitative and quantitative methodologies used to evaluate the technical, economic, and market feasibility of existing and new equipment and concepts; and understand Peninsula Clean Energy’s rates, tariff options, and programs
  • Manage multiple priorities and quickly adapt to changing priorities in a fast paced, dynamic environment
  • Work occasional overtime or on weekends and evenings to support community events and meetings

REMOTE WORKING MODEL

At the current time, Peninsula Clean Energy has adopted a remote-first policy with work primarily performed from a home office.  Office space is available in Redwood City if preferred. The Strategic Accounts Manager is expected to live within 100 miles of the Redwood City office and to be available to meet with Peninsula Clean Energy key customers and the Strategic Accounts team in person as-needed. Employees will also be expected to attend in-person staff/team meetings on a monthly to quarterly basis.

SALARY AND BENEFITS

Compensation is commensurate with experience. Peninsula Clean Energy offers a generous benefits package including:

  • Individual, family and domestic partner health (medical, dental, vision) insurance
  • Retirement and employer matching contributions
  • Health and dependent care flex spending account
  • Long term disability benefits
  • Cell phone and internet stipend for remote work
  • Paid parental leave
  • Paid vacation

APPLICATION PROCESS

This position will remain open until filled. Please submit application materials to:  hr@peninsulacleanenergy.com with a subject line: “Strategic Account Manager: Your Name”. Application materials must include:

  • Cover Letter
  • Resume
  • Responses to the three Supplemental Questions listed below
  1. This position is responsible for excellent customer satisfaction and retention of some of our largest commercial and industrial customers. Provide a description of a similar position you have held. Explain how you were successful in the position.
  2. Please describe a challenging customer satisfaction situation you encountered and how you were able to resolve it.
  3. Please tell us why you would like to join the Peninsula Clean Energy team.

ABOUT PENINSULA CLEAN ENERGY

Peninsula Clean Energy is the community choice energy program (known as a “CCA”) for San Mateo County and portions of Merced County.  Peninsula Clean Energy’s customer base includes approximately 315,000 accounts, serving a population of 800,000, with a total electrical load of almost 4 million megawatt-hours.

Peninsula Clean Energy’s mission is to reduce greenhouse gas emissions by expanding access to sustainable and affordable energy solutions. This includes providing cleaner power at lower rates with virtually GHG-free power as its standard power service. We have aggressive decarbonization goals including delivering 100% renewable energy on an hourly basis by 2025 and supporting its service territory in reaching comprehensive decarbonization for transportation and buildings by 2035. Peninsula Clean Energy is making significant and growing investments to advance these objectives, providing a full spectrum of programs and pilots to serve the community.

Peninsula Clean Energy is committed to complying with applicable laws, including the Americans with Disability Act and Fair Employment and Housing Act, ensuring equal employment opportunities to qualified individuals with a disability. Peninsula Clean Energy prohibits unlawful discrimination based on age, sex or gender (including but not limited to pregnancy, childbirth, breastfeeding or related medical conditions), genetic information or characteristics, gender identity, gender expression, race, color, ancestry, national origin, religion, creed, marital status, military or veteran status, sexual orientation, physical or mental disability, medical condition, or on any other basis prohibited by federal, state, or local laws.

The information contained herein has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The information also does not constitute either an expressed or implied contract, and these provisions are subject to change.