We use customer information to administer your account and inform you about your energy usage, as well as to manage, provide, and improve our services and business operations, including data management and customer service.
We use this information to generate the PCE charges on your customer billing statement and to communicate with you about specific programs or opportunities offered by PCE that may help you to lower your energy usage or realize other benefits. We may also aggregate data about your electric usage with other users in various formats so that the data becomes anonymous and cannot be identified directly with you.
For instance, aggregated data could be a summary of total energy usage for all homes and businesses in a certain geographic area or climate. Aggregated data is not subject to privacy restrictions, and we use it to manage, provide, and improve our services and business operations.
We ask you to provide personal information when you access customer services offered on our website, and that information enables us to provide you with better service. We may use this information to contact you to respond to an inquiry that you send to PCE or to keep you informed about PCE and its services. If you choose email as an approved method for communicating with us, then we will generally use your email to communicate with you.
To provide you the services offered on our website, or to complete transactions requested by you on the website, we may transfer you to outside services provided by third-party operators. In certain instances, the third-party content may be shown in such a way that it appears that you are still on PCE’s website. In such cases, we will have agreements with those third parties where they agree to maintain the confidentiality of your personal information and to use it only to help us serve you.
Other than for the exceptions noted in the above section, it is PCE’s policy to not release personal information about you to any other person or business entity without your prior written consent. We may obtain your consent electronically. When we have obtained your consent to disclose data for certain purposes, you may revoke your consent (via the same means through which you provided it).
Your visits to PCE’s website. We collect information about our website, such as the number of visitors to the website and the number of users who click on certain links or use certain services. For some applications, such as rate analysis, we may link usage information with the customer visiting the website. We use industry standard software to create summary statistics of the usage data we collect, which we may then use to highlight what our visitors find interesting, improve the website design and usability, identify system performance issues, or for other internal purposes.
Our use of your IP address. An Internet Protocol (IP) address is a number automatically assigned to your computer every time you browse the Internet. When you visit the website, our servers log your current IP address. We may use your IP address to help diagnose problems with our servers and to administer the website. Your IP address is not tied to your personal information, and we do not use it to identify you when logging IP address data except to provide content to you.
Links. While browsing the website, you may encounter and choose to access other third-party operated websites or online services through hypertext links. These third-party websites may send their own cookies to you, log your IP address, and otherwise collect data or personal information about you and your online activities. PCE does not control and is not responsible for what third parties do in connection with their websites or online services, or for how they handle your personal information. Please use caution and consult the privacy policies posted on each third-party website for further information.
Security. Once you login to PCE’s online services, any account information you enter (or that is displayed on our website in your browser window) is secured using SSL, an industry standard security technology. By using SSL, we attempt to protect the confidentiality of your personal and financial information. Your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.