Personalized Support
Get professional, hands-on support planning your home upgrades
Our experts will help you with planning, technical questions, contractor quotes, and optimizing energy usage on your home upgrade project—all at no cost to you.
It’s easy—just answer a few quick questions to schedule your appointment with a Home Upgrade Advisor.
Benefits
Enjoy the advantages of professional support
Our advisors are here to take the guesswork out of going electric–whether you’re exploring options, comparing quotes or appliances, or want to learn more about upgrading your home appliances. We can help you navigate the intricacies of converting your gas water heater, HVAC system, stove, and/or dryer to electric.
How It Works
Getting answers is easy
We’ll support you every step of the way—before, during and after your installation.
1
Schedule your free appointment
After completing a short questionnaire about your needs, you will be able to schedule a complimentary advisory call.
2
Speak to an advisor
One of our Home Upgrade Advisors will contact you during the scheduled appointment and help take the guesswork out of home electrification.
3
Get customized recommendations
Your advisor will walk you through customized recommendations and follow up with a summary based on your discussion.
4
Expect a check-in
You’ll receive a follow-up from your Advisor about a week later to make sure you have everything you need.
Typical Questions
What Personalized Support can help answer
We can help answer questions at the high level for solar and EV currently, but this program is designed for home electrification.
Questions for a Home Upgrade Advisor
- I want to upgrade my HVAC equipment.
- Would I be a good candidate for a HPWH?
- I want to learn more about induction cooking
- I have two furnaces in my home. What does a new heat pump system look like for me?
- Do I need to upgrade my electrical panel to electrify my home?
- I am nervous about my electrical bills after electrification.
Talk to an EV or Solar Advisor
- What EV should I buy? (EV Advisor can help this)
- Can you help me develop a solar and battery storage plan for my home?
- My solar panels broke, what should I do?
-
What company’s EV chargers should I purchase?
(EV Advisor can help)
Eligibility Requirements
For PCE customers only
Qualifying for this exclusive service is easy. You just have to be:
- an active PCE residential customer
- the legal owner and occupant of the residence
- in need of support with a heat pump water heater, heat pump HVAC, induction cooktop and/or an electric clothes dryer
We’re here to support you at any stage of the project planning and installation process.
Schedule Appointment
Let’s get you set up
Please fill out the info below and follow the steps to get expert support for your home upgrade at no charge. This service is designed to help you navigate the intricacies of converting your gas water heater, HVAC system, stove, and/or dryer to electric.
Our Personalized Support service is not currently available for solar, battery storage, and EV charging inquiries at this time. For questions on these topics please email info@peninsulacleanenergy.com and we will direct you to the right resources.
Home Upgrade Alternatives
Explore our other home upgrade services and support
If you’re not sure if Personalized Support is right for you, check out the other ways we can support you on your home electrification journey.
FAQ
We answer common questions about Personalized Support
Active PCE customers needing support with HPWH, HVAC, induction cooktops, and/or electric clothes dryers.
Services excluded from the program are:
- Installation repairs or warranty issues
- General contracting services
- Rebate applications or status
- In-person home assessments or audits
- Guaranteed bill savings or installation costs
- Purchase of equipment or tools
No preparation is required for the call!
Calls are scheduled for 45 minutes. In order to get to all your questions, feel free to prepare a list of questions or any concerns before the call.
If you are interested in an electrification plan, take notes on the types of systems you currently have in your home.
Appointments are limited to 2 per person, and 5 email communications per person to accommodate all customers.
- What it takes to upgrade your HVAC, HPWH, stove, or dryer
- Whether you would be a good candidate for a HPWH or heat pump HVAC
- Learning more about induction cooking
- I have two furnaces in my home. What does a new heat pump system look like for me?
- Whether you need to upgrade the electrical panel in your home
- How upgrading your equipment will affect your future bills
Please Note: While we can help with questions about solar, battery storage, and EV charging at a very high level, we will not be able to answer detailed questions on those topics.
Support
Get help with your home upgrade project
As your community-choice, not-for-profit source of clean, renewable electricity, our goal is to support you and our community in getting the most out of the benefits of an electric home. Reach out any time with questions and we’ll be happy to help.
Newsletter
Keeping up with PCE
Would you like to stay informed about PCE’s efforts to bring clean, affordable electricity to your home?
