Key documents
Policies
Policies
Policy 01 – Delegation of Authority to CEO re Legislative and Regulatory Platform
– 2024 Legislative and Regulatory Policy
Policy 02 – Customer Confidentiality
Policy 03 – Bad Debt
Policy 04 – Prohibition Against Dissemination of Untrue or Misleading Information
Policy 05 – Terms and Conditions of Service
Policy 06 – Terms and Conditions of Service for Early Adopters
Policy 07 – Risk Management Policy
Policy 08 – Information Technology and Security
Policy 09 – Ethical Procurement Standards
Policy 10 – Inclusive and Sustainable Workforce
– Amendment to Policy 10: Supply Chain Code of Conduct
Policy 11 – Unbundled Renewable Energy Credits (RECs)
Policy 12 – Coal Exclusion for Electricity and Resource Adequacy Procurement
Policy 13 – Delinquent Accounts and Bad Debt Collections Policy
Policy 14 – Non-Energy Agreement Signatory and Delegation Policy
Policy 15 – Energy Supply Procurement Authority
Policy 16 – Policies and Procedures for Board of Directors, Committees, and Advisory Groups
Policy 17 – Disbursement Policy
Policy 18 – Reserves Policy
Policy 19 – Investment Policy
Policy 20.a – Advance Metering Infrastructure (AMI) Data Privacy and Security Policy
Policy 20.b – Notice of Accessing, Collecting, Storing, Using and Disclosing Energy Usage Information (Privacy Notice)
Policy 20.c – Information Technology Security Policy
Policy 20.d – Records Retention Policy
Policy 21 – Social Media Policy
Policy 22 – Diversity, Equity, Accessibility, and Inclusion (DEAI) Policy